BC Business Solutions’ Service & Support centers offer customers and partners professional assistance with technical issues.Technical support can be obtained via the Emergency Support Hotline,On-Line Support form or by using the Help Desk.
EMERGENCY SUPPORT HOTLINE
BC Business Solutions provides immediate, around-the-clock support through its 24-hours-a-day, Emergency Support Center. Customers are assisted until problems are solved to their satisfaction.
ON-SITE SUPPORT
Most service issues are solved by remote assistance. For those issues that cannot be resolved remotely, on-site support, provided by certified and experienced technical support specialists, is available. In addition to technical support, BC Business Solutions offers on-site support for site surveys, site acceptance tests, installation and commissioning, network deployment supervision, integration tests and Network Management System (NMS) implementation.
HELP DESK
BC Business Solutions Networks’ Help Desk addresses any questions regarding our services and solutions. Customers may contact the Help Desk by web access, email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone (+263 7 44485), and are assisted by professional specialists who have a thorough understanding of BC Business Solutions services and longtime experience in customer service. Help Desk service is available from any of BC Business Solutions’ Service & Support Centers five days a week during standard business hours.
